Overview
We are seeking a dedicated and detail-oriented Delivery Coordinator to join our team. This is a salaried position and requires a 40 hr. workweek. 8:00 am - 4:30 pm.
The position reports to the General Manager, Alan Duty
Responsibilities
- This is not a remote position as it requires preparing orders for delivery
- Phone support for customer service (new orders, service calls, etc.)
- Respond to customer service call regarding order status and inventory availability
- Maintain accurate records of deliveries, including tracking information and customer feedback.
- Answer phone and respond to email inquires in the office
- Prepare purchase orders for products such as toner, supplies and office products
- Work closely with the sales team to identify opportunities for upselling or cross-selling during delivery interactions.
- Ensure timely and efficient delivery of services and supplies to customer
- Receive drop ship items into stock in our accounting system - e-automate
- Verify with vendor the drop ships items have been delivered
- Independently evaluate and prioritize products to order based on customer needs
- Process returns and defective product or unused products
- Monitor back order status of all items on a daily basis
- Assist inventory reconciliation every quarter in our inventory software
- Establish new customer accounts, recording account information on written forms or digitally
- Establish minimum warehouse levels on high moving products
- Answer any questions the customer may have about available products and services
- Proficiency in Microsoft Office and service management software
- Must be able to lift up to 50 pounds
Skills
- Exceptional customer service skills with a focus on building positive relationships with clients.
- Strong sales acumen, with the ability to identify customer needs and recommend appropriate solutions.
- Excellent organizational skills, capable of managing multiple tasks simultaneously while maintaining attention to detail.
- Effective communication skills, both verbal and written, to interact professionally with customers and team members.
- Proficiency in using logistics software and tools for tracking deliveries and managing schedules.
- Ability to work independently as well as collaboratively within a team environment.
- Join us as a Delivery Coordinator where your contributions will play a vital role in enhancing our delivery operations and ensuring an exceptional experience for our customers!
- High School diploma is required for this position.
- Must live within a 20 mile radius of office.
Job Type: Full-time
Pay: $21.00 - $25.00 per hour
Expected hours: 40 – 45 per week
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
Shift:
Ability to Commute:
- Sterling, VA 20166 (Required)
Ability to Relocate:
- Sterling, VA 20166: Relocate before starting work (Required)
Work Location: In person
