Overview
We are seeking a dedicated and detail-oriented Delivery Coordinator to join our team. This is a salaried position and requires a 40 hr. workweek. 8:00 am - 4:30 pm.

The position reports to the General Manager, Alan Duty

Responsibilities

This is not a remote position as it requires preparing orders for delivery
Phone support for customer service (new orders, service calls, etc.)
Respond to customer service call regarding order status and inventory availability
Maintain accurate records of deliveries, including tracking information and customer feedback.
Answer phone and respond to email inquires in the office
Prepare purchase orders for products such as toner, supplies and office products
Work closely with the sales team to identify opportunities for upselling or cross-selling during delivery interactions.
Ensure timely and efficient delivery of services and supplies to customer
Receive drop ship items into stock in our accounting system - e-automate
Verify with vendor the drop ships items have been delivered
Independently evaluate and prioritize products to order based on customer needs
Process returns and defective product or unused products
Monitor back order status of all items on a daily basis
Assist inventory reconciliation every quarter in our inventory software
Establish new customer accounts, recording account information on written forms or digitally
Establish minimum warehouse levels on high moving products
Answer any questions the customer may have about available products and services
Proficiency in Microsoft Office and service management software
Must be able to lift up to 50 pounds

Skills

Exceptional customer service skills with a focus on building positive relationships with clients.
Strong sales acumen, with the ability to identify customer needs and recommend appropriate solutions.
Excellent organizational skills, capable of managing multiple tasks simultaneously while maintaining attention to detail.
Effective communication skills, both verbal and written, to interact professionally with customers and team members.
Proficiency in using logistics software and tools for tracking deliveries and managing schedules.
Ability to work independently as well as collaboratively within a team environment.
Join us as a Delivery Coordinator where your contributions will play a vital role in enhancing our delivery operations and ensuring an exceptional experience for our customers!
High School diploma is required for this position.
Must live within a 20 mile radius of office.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Expected hours: 40 – 45 per week

Benefits:

Dental insurance
Health insurance
On-the-job training
Paid time off

Shift:

Day shift

Ability to Commute:

Sterling, VA 20166 (Required)

Ability to Relocate:

Sterling, VA 20166: Relocate before starting work (Required)

Work Location: In person

Gem Laser Express, Inc

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