Dispatcher/Bookkeeper/Customer Service Representative (Fairfax)

employment type: full-time

Interstate Enterprises, Inc. in Fairfax, Virginia, is seeking a qualified Bookkeeper/Customer Service Representative to provide customer service, bookkeeping and general office support to Interstate's customer base. Interstate Enterprises is an irrigation, lighting and plumbing company based out of Fairfax City Virginia that provides service to the Northern Virginia area. Full time hours are 8:00 to 5:00 Monday through Friday. Candidates for this position must be able to work independently and have an understanding of customer service and bookkeeping principles.

Dispatcher

Receive and prioritizing calls
Receive and communicate information to employees concerning job scheduling, location and job needs
Help to coordinate and optimize job schedules
Record significate information and maintain records to ensure efficient operations
Communicate effectively, monitor situations, and ensure timely and efficient service delivery.

Bookkeeping Responsibilities

Enter and manage Accounts Receivables and Accounts Payable in QuickBooks
Reconcile monthly bank and credit statements
Keep track of billable expenses
Prepare monthly invoices
Process payroll
Maintain a schedule for regular bills and ensure timely payment
File all receipts and invoices/ maintain records of all financial transactions
Assist accounting firm with reconciliation of accounts
Provide administrative support for the office, including photocopying, mail, files, IT and organizational support
Other duties as assigned

Customer Service Responsibilities

Strong communication skills
Professional attitude
Excellent phone and customer service skills
Communicate effectively with customers orally and in writing
Communicate effectively via email
Manage office email
Schedule appointments and manage automated scheduling software

Knowledge, Skills and Experience

Experience with scheduling software or have the ability to learn on the job
Knowledge of GPS systems
Must understand principles of great Customer Service
Ability to handle company and customer information with sensitivity and discretion
Must understand principles of financial bookkeeping
Proficiency in QuickBooks and Microsoft Office... specially Excel and Word
Excellent interpersonal, organizational, verbal and written communication skills, and attention to detail
Ability to multi-task and adhere to deadlines with minimal supervision
Ability to work both independently and in a team
Ability to manage email
Ability to schedule appointments and manage automated scheduling.
The ability to communicate effectively orally and in writing
Professional phone manner

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

Health insurance
Paid time off

Schedule:

Monday to Friday

Education:

High school or equivalent (Required)

Experience:

book keeping: 3 years (Preferred)

Work Location: In person

Interstate Enterprises

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Dispatcher/Bookkeeper/Customer Service Representative