Dispatcher/Bookkeeper/Customer Service Representative (Fairfax)
employment type: full-time
Interstate Enterprises, Inc. in Fairfax, Virginia, is seeking a qualified Bookkeeper/Customer Service Representative to provide customer service, bookkeeping and general office support to Interstate's customer base. Interstate Enterprises is an irrigation, lighting and plumbing company based out of Fairfax City Virginia that provides service to the Northern Virginia area. Full time hours are 8:00 to 5:00 Monday through Friday. Candidates for this position must be able to work independently and have an understanding of customer service and bookkeeping principles.
Dispatcher
- Receive and prioritizing calls
- Receive and communicate information to employees concerning job scheduling, location and job needs
- Help to coordinate and optimize job schedules
- Record significate information and maintain records to ensure efficient operations
- Communicate effectively, monitor situations, and ensure timely and efficient service delivery.
Bookkeeping Responsibilities
- Enter and manage Accounts Receivables and Accounts Payable in QuickBooks
- Reconcile monthly bank and credit statements
- Keep track of billable expenses
- Prepare monthly invoices
- Process payroll
- Maintain a schedule for regular bills and ensure timely payment
- File all receipts and invoices/ maintain records of all financial transactions
- Assist accounting firm with reconciliation of accounts
- Provide administrative support for the office, including photocopying, mail, files, IT and organizational support
- Other duties as assigned
Customer Service Responsibilities
- Strong communication skills
- Professional attitude
- Excellent phone and customer service skills
- Communicate effectively with customers orally and in writing
- Communicate effectively via email
- Manage office email
- Schedule appointments and manage automated scheduling software
Knowledge, Skills and Experience
- Experience with scheduling software or have the ability to learn on the job
- Knowledge of GPS systems
- Must understand principles of great Customer Service
- Ability to handle company and customer information with sensitivity and discretion
- Must understand principles of financial bookkeeping
- Proficiency in QuickBooks and Microsoft Office... specially Excel and Word
- Excellent interpersonal, organizational, verbal and written communication skills, and attention to detail
- Ability to multi-task and adhere to deadlines with minimal supervision
- Ability to work both independently and in a team
- Ability to manage email
- Ability to schedule appointments and manage automated scheduling.
- The ability to communicate effectively orally and in writing
- Professional phone manner
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- Health insurance
- Paid time off
Schedule:
Education:
- High school or equivalent (Required)
Experience:
- book keeping: 3 years (Preferred)
Work Location: In person
