Key Responsibilities:
- Coordinate daily logistics tasks with internal teams, port offices, and domestic colleagues.
- Handle truck delivery rate inquiries from clients via phone and email.
- Communicate with consignees and shippers to confirm delivery details, including appointment requirements, address accuracy, business hours, and special instructions.
- Schedule and negotiate with trucking vendors for pickups and deliveries.
- Monitor real-time delivery progress, address any delays, and collect proof of delivery for record-keeping.
- Support the finance team by verifying and reconciling transportation invoices.
- Source and onboard new transportation vendors to reduce costs and improve service quality.
- Optimize delivery routes to improve efficiency and reduce transit times.
- Dispatch drivers with clear instructions and ensure they are equipped for successful deliveries.
- Act as a point of contact for customer delivery inquiries, providing timely updates.
- Analyze delivery data to identify areas for process improvement.
- Ensure all transportation activities comply with local traffic laws and company policies.
- Collaborate closely with customer service, warehouse, and logistics teams to ensure smooth operations.
Qualifications:
- Bachelor's degree in Supply Chain, Business Management, or related fields.
- Proven experience in a dispatch or logistics role, preferably in the last-mile delivery or courier industry.
- Strong organizational and multitasking abilities, with attention to detail.
- Excellent communication and interpersonal skills.
- Familiarity with routing software and tracking systems.
- Ability to remain calm under pressure and make quick, informed decisions.
- Knowledge of local geography and traffic patterns.
- Flexibility to work variable hours, including evenings and weekends.
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Ability to Relocate:
- Elk Grove Village, IL 60007: Relocate before starting work (Required)
Work Location: In person
