Assist in dispatch = Coordinate the movement of trucks & freight between cities
-Know where all drivers and freight is at all times
-Direct the pick-up and delivery activities of drivers, receive customer's requests for pickup and delivery of freight, consolidate freight orders into full truck loads for specific destinations
- Maintain heavy email communication in/outbound. Follow up
-Receive and make phone calls to schedule orders, confirm pick-ups and delivery
-Take thorough legible notes from customers, vendors and drivers. There are times when the phones are ringing a lot and it can get very hectic, it's important to stay calm, and ask all the correct questions to document thorough information the first time.
-Always answer incoming calls with a positive, enthusiastic attitude with a tone that customers and drivers can hear you when they are in a noisy environment.
-Use slow times to catch up, learn more about the industry, organize and maintain Red Hot logistics for the better good. If needed, ask for a task
-Maintain a constant flow of inbound/outbound email communication with various customers, carriers and vendors
-Monitor national weather, accidents, construction or any road conditions that can affect timely deliveries or pick ups
-Prior to leaving shift, send an email update to team players so anyone can pick up where you left off.
-Team player! A dispatch/administrative assistant is like a hub of a wheel, holding all the pieces together. It is the job of all They are expected to make sure we all work well together to accomplish the same goals. In this business, everyone should know what's going on at all time to one person can instantly pick up where the last left of
Desired Skills and Experience
1 + years office administration experience or equivalent
* Sel motivated with a preference for engaging in a variety of projects
* Ability to coordinate multiple priorities and deadlines
* Strong organizational and time management skills
* Strong communication/listening skills in order to communicate with providers at different agencies
* Good customer service - Good attitude is a must!
* Ability to engage in independent problem solving
* Judgment skills to make decisions in situations where there are no established procedures
* Microsoft Office capable (primary Word and Excel)
* High degree of accuracy, attention to detail, and the ability to handle confidential information
* Basic math
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
