Job Location: Chicago
This role is based out of our corporate HQ located in downtown Chicago and will be a hybrid in-person/remote role.
Want to make an impact?
Manage customer orders regarding service levels (case fill and on-time): analyze current inventory and anticipate production timing to allow for highest case fill level without jeopardizing on-time delivery. Answer non-routine questions that require deviation from standardized procedures. Investigate, analyze, and solve customer issues.
Ways you will make a difference
- Analyze incoming orders and investigate and resolve customer issues.
- Formulate optimal cost-efficient case-fill and delivery options to meet customers’ requirements.
- Advise Sales and Brokers of options to maximize service levels with order updates relative to inventory levels.
- Work independently to resolve transportation and distribution issues.
- Represent Supply Chain in customer collaboration meetings
- Ensures adherence to all company policies and procedures.
- Understands and demonstrates the Company's core values.
- Performs other duties as assigned.
Skills that will make you successful
- Results driven
- Significant knowledge of the company's products and the industry
- Customer focused attitude
- Complex problem solving skills
- Superior communication skills (verbal and written)
- Teamwork and collaboration
Experiences that will support your success
- Minimum 2 years' experience in a customer facing role within the CPG industry.
- Minimum High School Diploma, Bachelor’s degree, preferably in Supply Chain Related Majors or Business preferred.
- Detail Oriented and results driven mindset with the ability to work in a fast-paced environment.
- Experience working with large sets of data and helping make data driven decisions.
- Working knowledge of SAP ECC or S4.
- Experience working cross functionally including sales, supply chain, pricing, quality, and other departments. CPG experience preferred.
What We Offer
At Ferrara, we're proud to support our employees with comprehensive benefits that enhance health, financial wellness, and include paid time off (PTO). Eligible employees may also receive an annual bonus based on company performance. Learn more about our benefits @ https://flimp.live/Ferrara-Benefits-Resource-Center .
Compensation
The salary range for this position is $60,675 to $84,945 annually.
