Operations Manager

Confidential • Full-time • Milwaukee, Wisconsin, United States • $65k - $75k / year • 5d ago

Growing Transportation and Logistics company has an opening for an experienced Operations Manager, with Last/Final Mile home delivery expertise. Our ideal candidate will have previous experience in operations and logistics and proven management, dispatch, and customer service skills, preferably in the Last and Final Mile segment. This position oversees all site operations including staffing, driver recruitment, KPIs, client relationships, and safety measures.

Job functions include:

Helping manage morming load outs and returns process.
Dispatching and scheduling of daily routes and deliveries.
Supporting client expectations for all delivery services.
Ensuring safe and efficient operations.
Carrying out supervisory duties in accordance with the company's policies and procedures.
Ability to excel in fast-paced work environment.
Analyizing workforce needs and recruitment of Independent Contractors.
Assisting the client and customer service in investigations and resolutions to customer issues.
Promoting safety in the workplace by conducting safety audits and safety meetings.
Intiating, implementing and overseeing quality and service initiatives.

Skills + Qualifications:

2+ years of Operations and Logistics experience in the Last/Final Mile Home Delivery field.
2+ years of supervisory/managemnet experience in the logistics sector.
Excellent commuication skills.
Demonstrated problem-solving skills.
Ability to multi-task and excel in a fast paced work environment.
Previous dispatch superviory experience.
Proficiency in computer software systems, dispatching platforms and Microsoft Office and Excel.

Bi-lingual a plus+

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits: