This is a 3pm-11pm Shift M-F at our Lawrence Towing location-
We are looking for a reliable Dispatcher to act as a communication point for our towing calls we receive and also communicating to our drivers. You will receive requests, transmit messages and track vehicles. The ideal candidate must be primarily an excellent communicator and able to remain calm and composed, especially in high call volume situations. You must be able to multi-task as well as take the appropriate action with little supervision. The goal is to enable different parties to communicate well by ensuring the accurate and timely transmission of information.
Responsibilities
- Receive multiple calls and record significant information
- Address problems and requests by transmitting information or providing solutions
- Receive and dispatch orders for tow trucks for police departments and personal tows.
- Prioritize calls according to urgency and importance
- Use phone or computer to send crews, vehicles or other field units to appropriate locations
- Monitor the route and status of field units to coordinate and prioritize their schedule
- Provide field units with information about orders, traffic, obstacles and requirements
- Enter data in computer system and maintain logs and records of calls, activities and other information
- Address customers as needed to retrieve vehicles from impound yard.
Skills
- Proven experience as dispatcher or relevant position
- Tech-savvy with knowledge of relevant methods
- Fast typing with experience in data entry
- Outstanding organizational and multitasking abilities
- Active listener with excellent communication skills
- Sound judgement and critical thinking
- High school diploma
Job Type: Full-time
Pay: $16.00 - $19.00 per hour
Benefits:
Schedule:
Education:
- High school or equivalent (Required)
Experience:
- Dispatching: 1 year (Preferred)
- Customer Service: 1 year (Required)
Ability to Relocate:
- Indianapolis, IN 46226: Relocate before starting work (Required)
Work Location: In person
