I’m partnered with a growing biotech company based in Indiana that’s making a meaningful impact in the life sciences space. They’re looking for a Customer Service Manager to join their team and lead a small but mighty group supporting clients, partners, and internal stakeholders.

This is a great opportunity for someone who thrives in a fast-paced, collaborative environment and has a passion for delivering top-tier service in a regulated industry.

Why this could be your next big move:

High-growth biotech with a strong product pipeline and expanding customer base
Opportunity to build and optimize customer service operations
Collaborative, mission-driven team with a down-to-earth culture
On-site role with real visibility and impact

What you’ll be doing:

Lead and mentor a team of customer service specialists supporting order management, product inquiries, and issue resolution
Serve as the primary point of contact for escalations and high-priority client needs
Collaborate cross-functionally with Sales, Supply Chain, QA, and Technical teams to ensure seamless customer support
Analyze customer service metrics to identify trends, inefficiencies, and opportunities for improvement
Develop and refine SOPs and best practices for customer interactions in a regulated (GxP) environment
Ensure timely and compliant documentation of all customer interactions and product-related communications

What we’re looking for:

5+ years of experience in customer service, with at least 2 years in a leadership or management role
Experience working in a biotech, pharma, or other life sciences company highly preferred
Strong understanding of setting up order management systems (e.g., SAP, NetSuite) and CRM platforms
Excellent communication skills and a proactive, solutions-oriented mindset
Ability to lead a team with empathy, accountability, and a continuous improvement mindset
Must be local to Indiana

Meet Life Sciences

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