Job Description

Are you interested in being a part of a leading Testing and Inspection company in the Northeast? Are you looking for a critical role within a company and to be a day-to-day leader? If so, this position is for you. We are a private equity firm based in Boston and we are looking for a dedicated and experienced Operations Manager to manage a leading provider of testing and inspection services in the Northeast. This company prides themselves on delivering exceptional service and high-quality workmanship to ensure the comfort and satisfaction of their customers. Their commitment to excellence has earned them a strong reputation in the industry.

Position Overview: The Operations Manager will oversee all aspects of our operations, ensuring efficient and effective service delivery, customer satisfaction, and overall business growth. The ideal candidate will have a strong operations and management background, exceptional leadership skills, and a proven track record in business management.

Key Responsibilities:

Manage daily operations, including supervising office staff and field technicians, maintaining customer relationships, and ensuring robust growth of Core business.
Monitor each the company’s performance with established annual targets/budgets and build out KPI reporting.
Ensure compliance with industry regulations, safety standards, and company policies.
Foster a positive and productive work environment by promoting teamwork, professional development, and employee engagement.
Implement and manage quality control processes and technological tools to maintain high standards of service delivery.
Maintain strong relationships with customers, suppliers, and industry partners.
Oversee customer service operations to ensure a high level of customer satisfaction and retention.

Qualifications:

Minimum of 5 years of experience in a management role .
Commercial customer experience preferred.
Proven ability to develop and implement successful business strategies.
Excellent leadership, communication, and interpersonal skills.
Experience with managing budgets and quoting projects.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Proficiency in business management and software tools.
Prior experience working hands-on in the field with equipment is a plus, but not required.

Job Type: Full-time

Pay: $110,000.00 - $130,000.00 per year

Benefits:

Health insurance
Paid time off

Schedule:

Monday to Friday

Work Location: In person

Heritage Holding

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