We are growing BIGGER! An exciting opportunity to join one of the fastest growing transportation company as Dispatcher. The North Transport is looking for an experienced Dispatcher. Join our dynamic team and you will work with our skilled fleet of truck drivers to ensure that all freight is assigned and delivered in a timely and professional manner and that customer needs are satisfied.
Duties and Responsibilities:
- Ensure dispatch coverage of routes on a daily, and provide updates as required
- Optimize, load and balance routes, close routes from prior day
- Assign driver routes, report of attendance and any issues.
- Monitor and adhere to key performance indicators within the operations as outlined by company and customer requirements.
- Respond in a timely manner to Drivers and owner operators and handle accordingly with correct responses for callbacks, messages, or cancellations.
- Communicate/contact undeliverable customers for resolution.
- Assist/coach drivers & owner operators to meet maximum potential while maintaining delivery time specifications.
- Recognize and prioritize any internal or driver issues and communicate verbally/email.
- Manage rescue driver process.
- Escalate major issues/ equipment failure or any other matters to Senior Managers for resolution.
- Communicate with other departments as needed.
Please note that additional responsibilities may be assigned as needed
We currently require someone who possesses the following skill set:
- Proficient computer skills
- Customer service skills
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work well under pressure in a fast-paced environment.
- Previous experience in dispatching is a plus.
Job Types: Full-time, Permanent
Pay: $40,000 - $50,000 Per year
Additional pay:
Benefits:
Schedule:
- Monday to Friday
- Weekends as Needed
Experience:
- Dispatcher: 1 year (preferred)
Work Location: In person
Job Type: Full-time
Pay: $40,000.00 - $50,000.00 per year
Schedule:
Experience:
- Dispatching: 1 year (Required)
Ability to Commute:
- Temecula, CA 92590 (Required)
Work Location: In person
