Scheduler (Monday to Friday 8:00am to 5:00pm)

Glidewell Dental • Full-time • Irvine, CA, US • 4d ago

Provides administrative support such as verifying and/or scheduling shipping dates, scanning cases, and serving as liaison to other departments.
Updates case boxes, applicable work order/case tracking system (i.e., DL+), and applicable customer management system to reflect changes in shipping dates.
Communicates with dental offices to advise Customers of changes to shipping dates and/or to verify case information via phone or email utilizing established scripts or templates.
Communicates relevant information regarding issues or changes with case to Dental Technicians, Team Members, and Managers in a prompt, articulate manner.
Monitors production flow and understands effects of production issues on shipping dates; schedules new shipping dates as necessary.
Monitors rush case flow to ensure cases with impending ship dates are completed on time.
Checks models against their associated cases to verify case/model association is correct.
Resolves case mix-up issues by identifying, locating, and correctly matching models to associated cases.
Assists Dental Technicians with resolving discrepancies in case work orders versus prescription direction.
Works closely with Technical Advisors to ensure highest level of customer service is provided to Doctors.

Pay Range: $18.00p/hr.

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