DISPATCHER

Summary Of Job

This position is responsible for maintaining the service and maintenance technicians daily schedules, setting the dispatch board, and setting the service calls for all technicians. The service dispatcher assists HVAC and plumbing technicians by ensuring all service calls are properly completed, any necessary return trips with customers are scheduled, and the completion rating is tracked. The dispatcher will also handle jobs that are in progress, maintain the customer database with current information. Responsibilities also include clear concise communications with department managers, employees and customers. Including keeping customers up-to-date as to Wickstrom Plumbing Heating & Cooling schedule and requested lead-times. The service dispatcher will provide the accounting department with maintenance contract billing information and all other information needed for job invoicing.

Required Skills

Adherence to Company Core Values
Communication, Reporting and Compliance
Leadership
Detail Ordinated
Customer Service
Desire for Continued Skill Development
Ability to Meet or Exceed all Assigned Goals
Ability to Use/Learn Computer Programs

Summary Of Daily Tasks

Dispatch Service Technicians, one call at a time
Respond to all messages left overnight
Schedule and coordinate all demand service calls as calls are received using dispatch system
Contact customers with updates on job status from job start to finish
Maintain customer files and paperwork flow between technicians and the office
Ensuring the dispatch board is full and moving smoothly each day

Job Type: Full-time

Pay: $25 - 35 hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Parental leave
Professional development assistance
Relocation assistance
Vision insurance

Schedule:

Monday to Friday

Supplemental pay types:

Bonus pay
Commission pay

Work Location: In person

Wickstrom Plumbing Heating & Cooling is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

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Wickstrom Plumbing Heating & Cooling

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