RESPONSIBILITIES:

The main goal for the Dispatch Supervisor is to provide excellent customer service to our customers and drivers. The Dispatch Supervisor will serve as a link between our customers and drivers

Efficiently schedule and manage port pick-ups, deliveries to the customer and empty returns within the free time

Deal directly with our customers/drivers either by telephone, electronically or face to face

Respond promptly to inquiries, a mastery of email communication. You keep the inbox at zero unread emails.

Keep records of customer interactions and transactions

Follow up on customer interactions

Able to suggest improvements to the operations team

Able to communicate clearly

Able to adapt to changes at the last minute

Perform other related duties as assigned

QUALIFICATIONS:

Minimum of one (5) years of dispatch operations experience with the port of Houston TX.

Knowledge of Profit Tools preferred

KEY COMPETENCIES

Interpersonal Skills, Listening Skills, stress Tolerance

Initiative

Problem analysis and Problem-Solving

Microsoft Word, Excel, and Outlook

Adaptable – responds effectively to changes in situation or information

Exceptional interpersonal, analytical, problem-solving, and communication skills required.

Ability to influence others and build consensus using good written and verbal communication skills.

Ability to work independently, multi-task, and prioritize

Flexible, adaptable, detail-oriented and self-motivated.

Positive attitude

Job Type: Full-time

Pay: $55,000.00 - $75,000.00 per year

Benefits:

Dental insurance

Health insurance

Paid time off

Vision insurance

Schedule:

Monday to Friday

Work Location: In person

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