JOB SUMMARY:
The Warehouse Controls System Analyst will play a large role for designing, configuring, testing, documenting and delivering critical operational functions for L’Occitane Group Distribution Center and the clients they support. This role is to ensure the efficient operations of our automated warehouse environment, aligning all automated systems—such as conveyors, sortation systems are fully integrated and functioning smoothly. The WCS Analyst will work closely with the Engineering Team and the Operations on the WMS. You will collaborate with cross-functional teams, manage system troubleshooting, and drive continuous improvements in warehouse efficiency through data-driven decisions.

JOB RESPONSIBILITIES:
•   Oversee the integration and performance of warehouse control systems (WCS), Systems Automated ControlPoint, with warehouse management systems (WMS), Scale 2023
•   Actively participate in all phases of WMS process optimization, bug fixes, including requirements gathering, functional and technical design, system design and development, testing and roll-out and support
•   Collaborate with Engineering team and Operations teams to ensure seamless system integration and efficient real-time operations
•   Identify and tackle issues impacting the flow of data/messages between warehouse management system, warehouse control system and MHE systems to mitigate impact to the DC operations flow
•   Analyze and fine-tune system configurations to optimize workflows, product flow, and material handling
•   Maintain a strong understanding of WCS logic, control algorithms, and system parameters, adjusting settings to ensure smooth and efficient operations
•   Coordinate preventive maintenance and regular system upgrades, ensuring that equipment and systems remain up to date and functional
•   Utilize real-time data from WCS to monitor warehouse activities, identify bottlenecks, and measure system performance
•   Developing and delivering training programs to warehouse staff on WCS/WMS functionalities and best practices
•   Manage the documentation and organization of configuration changes, business process and training guides
•   Be involved in technical support and software training, providing analytical, in-person technical assistance as well as superior customer service
•   Perform routine to complex technical work on custom reports and minor enhancements and integrations between systems using industry standard programming languages, tools, and frameworks

KEY PERFORMANCE INDICATORS:
•   Operations feedback and issues resolution
•   Proactive contribution to group initiatives and projects
•   Clear, continuous communication with IT and business stakeholders
•   Critical processes documented

REQUIREMENTS:

EDUCATION:
•   Bachelor’s degree in Engineering, Computer Science, Industrial Automation, Supply Chain Management, or a related field

EXPERIENCE:
•   2 - 5 years’ experience with Warehouse Management Systems (WMS), Manhattan Scale experience preferred
•   2-5 years’ experience in warehouse automation, controls systems, or related technical roles
•   Minimum of 3 years of using SQL for query and report development in a Supply Chain setting

SKILLS:
•   Proven ability to work effectively in a team structure; highly motivated, focused, self-driven and results oriented.
•   Strong knowledge of warehouse control systems (WCS), warehouse management systems (WMS), programmable logic controllers (PLCs), and industrial automation
•   Familiarity with conveyor systems, robotics, sortation systems, and AS/RS
•   Proficient in troubleshooting and diagnosing hardware and software issues in automated systems
•   Proficiency in data analysis tools to extract meaningful insights from warehouse operational data
•   Demonstrated ability to effectively analyze and troubleshoot data and database related issues
•   Excellent attention to detail in troubleshooting, problem solving and root cause analysis skills
•   Highly organized with time management skills and the ability to function in a fast-paced multifunctional environment where priorities change quickly
•   Ability to balance multiple priorities and drive tasks to completion
•   Experience working in a team-oriented, cross-function collaborative environment
•   Always having an eye for continuous improvement opportunities, and continuous learning mindset
•   Flexible and adaptable with a schedule that could include nights, working required holidays, and weekends with occasional after-hours requirements

PHYSICAL & TRAVEL REQUIREMENTS:
•   Commute to warehouse location
•   Able to sit in front of a computer screen for long periods of time
•   Able to stand and walk for long periods of time

All Applicants:

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Warehouse Controls System Analyst