Role + Responsibilities:

Monitor, Maintain and interact Daily with all OEM production and service portals
Monitor the successful processing of the plants inbound customer EDI to ensure successful receipt for all customers including service parts
Ensure that customer cum received and IAC cum shipped figures are aligned for both production and service parts
Primary plant customer contact for both production and service parts for:
- Shipping / transportation / carrier issues
Packaging concerns
Receiving discrepancies
Release matters
Create pick lists from the customer EDI to inform the Shipping teams what to ship for both production and service parts + Communicate to Staff.
Monitor the shipment activity to ensure that customer shipping requirements are 100% satisfied for both production and service parts
Maintain the plants customer routing details and communications contacts within Portal as required
Review Service Schedules from all customers and coordinate with the Master Schedulers to ensure timely completion and shipment of Service parts
Monitor and manage all MRO purchase needs as directed by internal teams
- Create manage and communicate PO's and delivery status
Support AP needs regarding MRO orders and receipts
Other duties as assigned

Qualifications:

Experience managing Automotive OEM portals
Strong communicator, in English, at all levels of the organization both verbal and written
Possess strong interpersonal skills to build relationships with all levels across the organization to influence performance
- Ability to drive actions without a direct reporting relationship
Good decision-making skills
Ability to achieve deadlines
Forward planner
Good multi-tasking abilities
Ability to work effectively in a multi-team environment and with people at all levels
Knowledge of ERP systems, QAD MFG PRO a plus

Experience: 1 year in an automotive customer service role or 1 year Planning, 1 year Procurement

International Automotive Components

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