''Behind each of our doors, there is an original idea, the latest technology, and a team that is ready to combine the strength of steel with the power of design.''

DE LA FONTAINE Industries, a designer and manufacturer of steel doors and frames, is currently looking for a candidate to fill a After Sales Support / Logistics Coordinator position for its Sacramento (CA) facility. Our company expertise and reputation for reliability is based on more than 50 years of experience in the steel door and steel frame industry.

Objectives of the role

Ensuring timely schedules for clients orders;
Engaging in regular communication with customers;
Addressing errors to promote customer satisfaction;
Ensuring that the established policies, procedure and objectives are followed;
Determining the most efficient and economical method of shipping;
Maintaining accurate and consistent records;

Responsibilities

Coordinating timely shipments by creating and scheduling trucks;
Overseeing production timelines with the production manager;
Schedule pickups with carriers;
Prepare shipping paperwork;
Ensure and verify order accuracy, shipping documents and packaging;
Maintaining accurate shipment records, including POD and photos;
Respond to customer inquiries about shipping and order status;
Address customer complaints related to logistics;
Monitor shipments costs, timelines, and plant productivity.

Working hours: Permanent. Day shift. 40h/week from 7am to 3:30pm(Possibility of working overtime)

You will have an influence on:

The company’s branding and reputation;
The service offered to customers;
The delivery of the products

We offer you:

A competitive salary;
Job stability with possibility of advancement;
Annual vacation: Paid time off which may be used for vacation, sick time, or other personal matters plus 11 paid holidays.
Health insurance benefits with participation of DE LA FONTAINE

You are the person we are looking for if:

You have a college diploma in a related field or relevant experience;
1 to 3 years of experience in a similar position;
Superior customer service orientation;
Ability to solve problems;
Outstanding organizational and coordination abilities
Good decision-making skills and autonomy;
Knowledge of MS Office applications.

We want to know you! Join the team DE LA FONTAINE !

Send us your resume at recruitment@delafontaine.com

Visit our website to learn more www.delafontaine.com

*Non retained applications will be kept for a period of one year.

Job Type: Full-time

Expected hours: 40 per week

Schedule:

8 hour shift
Monday to Friday

Experience:

Logistics: 1 year (Required)
Customer service: 3 years (Required)

Work Location: In person

DE LA FONTAINE

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