Ascend and our affiliates—DTS, DSD, and Fuchs—are shaping the future of regional truckload transportation by combining smart technology with a deep commitment to efficiency and fairness. Our goal is to provide shippers with high-performance solutions while fostering an inclusive workplace where drivers can thrive, achieve their goals, and maintain a strong work-life balance.

PURPOSE
The Logistics Support Specialist is accountable to provide tactical operations support involving day-to-day operations. This may include (but not limited to) order entry, appointment scheduling, and track and trace support. They add value by being able to recognize and provide alerts on potential service gaps.

ACCOUNTABILITIES

Timely order entry and customer delivery appointment scheduling.
Qualify carriers for set-up.
Enter load data accurately in a timely manner.
Manage carrier compliance to track & trace check calls.
Proactive shipment tracking, and customer alerts for known anticipated service gaps.
Proactive to support customer management duties as needed by the business.
Creatively identify and utilize effective communication channels and methods.
Communicate effectively and professionally with Customers, Operation Personnel, Drivers, and management of all levels.
Cross functional communication across Ascend teams, ensuring correct stakeholders are engaged and kept up to date.
Model and promote Ascends Values: Zero Safety Events; Be Courageous; Act with Integrity; Inspire Trust; Teamwork; Have Fun and Build a Legacy.

QUALIFICATIONS

Transportation experience preferred, not required.

KNOWLEDGE, SKILLS, AND TRAITS

Customer Service Oriented (internal and external).
Excellent communication skills.
Ability to deliver exceptional service through positive engagement and patience.
Ability to work in a team environment to continuously improve results.
Able to promote a culture of trust and safety.

EDUCATION, CERTIFICATONS, & LICENSE REQUIREMENTS

High school diploma or GED.

WE OFFER

Medical, Dental, Vision - 1st of month after hire
401(k) - 5% match
Employee Assistance Benefit
Enhanced Benefits (STD, LTD, Critical Care)
Paid Holidays
Paid Time Off

Ascend

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